FAQ

REGULATION

The Regulation is established to guarantee all guests an orderly, serene and peaceful use of the facilities of Biancospino Srl B&B Villa Tortorelli located in Florence at Piazza Massimo d’azeglio 39, 50121 Florence and the Facilities of Bologna Rooms, located in Bologna (of hereinafter for brevity all referred to as “structure(s)”). It has a contractual nature therefore sending the booking and/or filling in the data on the Guest Portal entails formally and for all intents and purposes acceptance of this Regulation for the Customer, in all its clauses and provisions. The relationship with Biancospino srl is governed by Italian law and failure to comply with the aforementioned law will result in the Guest being removed from the facility and, if necessary, reported to the public security authorities, unless otherwise.

1) Documents – When booking the facility or immediately afterwards, the Customer is obliged to insert on the Guest Portal, or send directly to Biancospino Srl, his own documents and those of those accompanying him who will benefit from the stay at least 24 hours before the day of arrival , and in any case no later than 5.00 pm on that day, to be understood as the maximum limit. This is for identification purposes and to allow the compilation and communication of the presence to the police bodies, as required by law. The insertion of data and/or the forwarding of documents constitutes an essential condition for being able to use the service, therefore if the above deadline has expired without the insertion and/or sending of the documents having been carried out, the Biancospino Company Srl will not allow access to the unit, retaining the sums paid by the Customer for the stay.

2) Booking Conditions – By sending the booking, the Customer confirms that he has read and expressly accepts the Booking Conditions which form an integral part of these Regulations.

3) Guest Registration – It is absolutely forbidden to allow guests and people who are not duly registered at the time of booking or subsequently to access the structure and/or the apartment.

4) Arrival and departure times – The apartments/e or rooms are available for check-in starting from 3.00 pm on the day of arrival and must be vacated strictly by 11.00 am on the day of departure, with exceptions agreed and authorized.

In case of late check-out compared to the indicated time, a surcharge will be applied, according to the following scheme:

– Charge late check-out:

• Until 12.30pm: €20
• Until 1.30pm: €45
• After 3.00 pm: the cost of an additional overnight stay, according to the price list in force.

Rates are daily regardless of the time of entry.

6) Customer Care – The Customer Care service offered by Biancospino Srl is available to Guests from Monday to Friday, from 9am to 6pm. Outside of these days and hours, the intervention of the operators will be guaranteed, following a message from of the Customer, only in cases of proven urgency.

7 ) Luggage storage – Customers will be able to store their luggage in a special room, unattended, when needed, during the times when the Customer Care service referred to in the previous point is active. The Management of Biancospino Srl declines all responsibility for luggage and objects possibly left by Guests and consequently will not be liable for any compensation.

Furthermore, the Management reserves the right, at its sole discretion, not to accept luggage and other personal effects in storage.

8) Silence hours – During the hours from 1.30pm to 4.00pm and from 10.30pm to -8.00am, Customers are asked to observe maximum silence and in any case to adopt behavior appropriate to ensuring that no the rest of the guests is disturbed in any way, therefore avoiding in particular the use of loud voices in the sleeping area, the use of clogs or noisy shoes in all rooms, slamming or closing doors forcefully, noises and shouts of any kind other kind. The use of television or radio is also permitted at the times indicated, but with moderation in volume.

9) WI-FI – A free wi-fi network is active in the structure, for the exclusive use of the structure’s customers. Biancospino Srl is not responsible for any malfunctions due to the network provider, but may simply take charge of any report from the Customer and forward it to him.

10) Stay of minors or persons deprived in whole or in part of autonomy – Minors and/or those deprived in whole or in part of autonomy not accompanied by parents/guardians/curators/administrators or, if necessary by law, by the same unauthorized persons, and therefore in possession of regular documentation in this regard, cannot stay in the Biancospino Srl facilities

Parents of minors or people who act as guardians/curators/administrators of subjects lacking in whole or in part autonomy are responsible for the acts carried out by such subjects within the structure and are required to supervise them and ensure that they maintain correct behavior towards other guests, with particular reference to the rigorous respect for silence, which the company intends to guarantee to its Guests, and avoid causing damage of any kind.

11) Animals – Biancospino Srl reserves the right to accept pets into its facility, provided that their presence is duly communicated and declared at the time of booking, with specific mention of the type of animal and size. Failure to provide prior notification and request for approval of the presence of an animal will result in an increased pet fee being charged, equal to €100.00 (one hundred euros/00). In any case, the Customer must ensure that the animal is kept within the accommodation facility in such a way as not to cause disturbance, noise or damage to other guests and to the hotel facility. Only animals that comply with health regulations can enter the hotel. The management may request compensation for any damage caused;

12) Smoking ban – Biancospino Srl facilities are “smoke free”. Smoking is therefore strictly prohibited inside the apartment and in the common areas (with the exception of the outdoor garden). Any failure to comply with the prohibition, which will be ascertained during the inspection of the unit after check-out, will entail the need to carry out a particular cleaning of the unit and furnishings, with particular reference to fabrics etc., and specifically the execution of n. 2 ozone sanitization treatments. Given the high costs of such interventions, Customers are informed that Design Club will apply a penalty of €250.00 (two hundred and fifty) to violators.

13) Bed configuration and linen replacement – The Customer must specify their preferences or specific requests for bed configuration at the time of booking and in any case no later than 24 hours before the scheduled check-in date, in order to allow the unit to be set up in a mode other than the standard one.

The linen in the apartments is replaced as required by the regulations for holiday homes where the customer stays, and therefore at the guest’s check-in and check-out. In the case of B&Bs, the rooms are cleaned daily. In exceptional cases, a change of linen may be authorized in holiday home apartments upon request of the Customer. This change will result in a supplement being charged, and therefore an extra cost of €25.00 (twenty-five/00) per room, for each change of bed linen.

It is forbidden to remove linen from the occupied unit. If the check after check-out shows missing or damaged linen compared to the standard equipment of the unit, Biancospino Srl will apply an extra amount to be paid by the Customer equal to the purchase cost of the goods found missing/damaged.

14) Separate waste collection and energy saving – Biancospino Srl’s Policy provides for separate waste collection. Customers are therefore invited to divide the waste themselves. We invite you not to waste water and electricity when you leave the apartment.

15) Extra cleaning – In the event that the Guest leaves the occupied unit in poor condition, without taking care to wash the dishes and/or remove the waste, and a more intense cleaning than usual is therefore necessary, a charge will be made to the Customer an extra cost of euro 50.00 (fifty/00).

16) Verification of equipment and compensation for damages – In the event that, following check-out or during the stay, damage is found to the structure, its furnishings and/or equipment, the Customer will have to pay the amount for the repair/replacement to choice of structure.

         The Customer is required to verify the completeness and functionality of the equipment of the occupied unit within two hours of check-in, consulting the relevant list found inside the apartment. He is also required to report any further problems encountered within the same deadline. In the absence of notifications within the indicated deadline, the unit will be considered delivered correctly and fully equipped and in perfect condition.

The unit will be checked by the staff appointed by Biancospino Srl as soon as possible after check-out. They will promptly report to the Management any damage and/or deficiencies they find. Customer Care will then proceed to quantify the damages found, including the costs of repurchasing damaged or missing goods, the costs of any restoration work, as well as labor costs, quantified on a flat rate in an amount equal to 25% of the damages, and the days of possible unavailability of the unit, acquiring suitable proving documentation. It will then send a formal communication to the Customer within two working days of check-out, proceeding to charge the amounts that are due.

BOOKING CONDITIONS

The reservation must be confirmed by the Customer by providing his/her credit card details as a guarantee.

Sending the card data constitutes in any case prior authorization for pre-authorization and/or charging, according to the methods and terms of the booking and the Regulations.

If a “refundable” rate has been chosen and the cancellation occurs within the established deadlines, no amount will be taken.

The booking procedure and payment must take place within 30 minutes, after which it is automatically cancelled.

The reservation, therefore, will be confirmed only by inserting the credit card within the above terms.

The booking systems used by Biancospino Srl use the most advanced security standards to guarantee the protection and privacy of the data entered, as per separate legal information.

CITY TAX

The Municipality of Bologna and Florence have established the Municipal Tourist Tax (Tourist Tax) which must be paid by guests at accommodation facilities.

The amount of this tax is not included in the prices indicated on this site or in those generated by the online booking system and must be paid upon registration on the Guest Portal, before check-in, or, failing that, it will be charged to the credit card provided by the Customer.

The tourist tax has an amount that varies from 3 to 5 euros per person per night for the municipality of Bologna and 5.50 euros per night per person for the municipality of Florence. There are exemptions that must be communicated at the time of booking.

RESERVATION CANCELLATION TERMS

As indicated at the time of booking and based on the option exercised by the Customer, the booking may be canceled and/or modified promptly as follows:

STANDARD RATE RESERVATION

Free cancellation within 7 days before arrival for the following properties: 

Frassinago Suites, via Frassinago 47, Bologna. 

Falegnami Boutique Suites, via de’ Falegnami 16, Bologna

Santo Stefano Apartments, via santo stefano 88 and 88/2, Bologna

Isaia Garden, via sant’isaia 25, Bologna 

Villa Bottrigari, via gaetano bottrigari 26, Bologna

For subsequent cancellations or no-shows, the total amount of the reservation will be charged.

For any booking of 4 or more apartments, Biancospino srl reserves the right to modify the cancellation conditions.

Free cancellation within 3 days before arrival for the following properties: 

B&B La Quercia, via montechiaro 30/2, Sasso Marconi (BO) 

Holiday home apartment “La Quercia”, via Montechiaro 30/2 Sasso Marconi (BO) 

Ca’ Palazzo Malvasia, via Pontecchio 19/2 Sasso Marconi (BO) 

Dependance Tortorelli, Via Pontecchio 19/2 Sasso Marconi (BO) 

NON-REFUNDABLE RESERVATION

Non-refundable reservations may be charged the full amount at any time after booking confirmation.

In case of early departure, the Customer will not be entitled to any refund on the rates paid for the booked stay.

EXTRA SERVICES PROVIDED ON REQUEST DIRECTLY BY THIRD PARTIES

For the sole purpose of favoring the Customer, and without any assumption of responsibility in this regard, Biancospino Srl informs Customers who wish to use services not provided by the structure, that it is possible to have breakfast in the bars adjacent to the accommodation facilities.

Each request and related fee, as well as the conditions of this service and any related problems, will be regulated by the Customer directly with the provider of the requested service.

It is also possible to request parking for your car near the structure. Also in this case, this indication is a mere courtesy signal, for which Biancospino Srl assumes no responsibility. Each request and related fee, as well as the conditions of this service and any related problems, will be regulated by the Customer directly with the provider of the requested service.